Book Your Free Care Assessment
in Enfield & London
A free, no-obligation home care assessment is the first step to arranging the right care. Our experienced care coordinators come to you — listening carefully, understanding your needs, and designing a care plan built around you.
What to Expect from Your Free Care Assessment
We designed our care assessment to be the opposite of clinical and formal. It is a conversation — led by you and your family, guided by our experience.
We Come to You
Your assessment takes place in your own home, at a time that suits you. No travel, no waiting rooms, and no rushed appointments.
We Listen First
Our coordinator begins by listening — to you, to your family, and to what matters most. We arrive with genuine interest and an open mind.
No Time Pressure
A typical assessment takes 45 to 90 minutes, but we take as long as needed. We would rather spend two hours getting it right.
Family Welcome
We actively encourage family members or close friends to be present. Their perspective helps us understand the full picture.
No Pressure, No Obligation
There is absolutely no pressure to proceed following the assessment. You are free to take your time and make the decision that is right for you.
A Care Plan You Approve
We prepare a personalised care plan shared with you for approval. Nothing starts without your agreement.
What We Discuss During Your Assessment
Our assessment covers everything we need to design a care plan that is truly personal. We explore your daily life, your health and wellbeing, your preferences, and your goals — not just your diagnosis.
- Daily Routine — Morning and evening routines, preferred times, and daily habits
- Personal Care Needs — Washing, dressing, grooming, toileting, and mobility
- Health Conditions — Medical history, conditions, and current health status
- Medication — Current prescriptions, administration needs, and schedules
- Nutrition — Dietary preferences, restrictions, and mealtime support needs
- Mobility and Equipment — Mobility aids, adaptations, and home accessibility
- Social Life and Activities — Community connections, hobbies, and interests
- Family and Support Network — Who else is involved and how care fits alongside family support
- Preferences and Values — Cultural, religious, and personal preferences for care delivery
- Funding and Budget — Understanding funding options and discussing potential costs
- Goals and Aspirations — What the individual wants to achieve with care in place
- Concerns and Questions — Any worries, questions, or uncertainties — addressed openly
Why Families Choose Direct2U for Their Assessment
A care assessment is only as good as the organisation behind it. Here is why families across Enfield and North London trust Direct2U to get it right.
Senior, Experienced Coordinators
Every assessment is conducted by a senior Direct2U care coordinator — not a junior administrator. They bring real knowledge, genuine empathy, and the authority to design the right care package from the outset.
Person-Centred, Not Prescription-Led
We do not arrive with a fixed menu of services. We design your care around your life — not around what is easiest for us to provide. Every assessment begins and ends with what matters most to you.
Complete Confidentiality
Everything discussed during your assessment is treated with the strictest professional confidence. Your personal information is never shared without your explicit consent.
CQC-Registered and Accountable
Direct2U is registered with and regulated by the Care Quality Commission. Our assessments, care plans, and service delivery are held to the highest regulatory standards.
Transparent About Costs and Funding
We are always completely transparent about costs and available funding routes — including Local Authority funding, NHS Continuing Healthcare, and private arrangements. No hidden charges and no surprises.
We Follow Up, You Decide
After your assessment, we follow up to answer any further questions — but we never apply pressure. The decision is entirely yours, made in your own time, with all the information you need.
Book Your Free Care Assessment
Complete the form below and our team will contact you within 24 hours to arrange a convenient time for your free home assessment. Alternatively, call us directly on +44 (0) 7394 616696.
Speak to Our Team Today
We are available Monday to Saturday to arrange your free assessment at a time that suits you.
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309 Hertford Road, Enfield, London, EN3 5JN
Mon–Fri: 9:00am – 5:00pm
Saturday: 10:00am – 2:00pm
“We aim to respond to all assessment requests within 24 hours.”
What Happens After Your Assessment
We believe you should know exactly what to expect before, during, and after your assessment. Here is the complete journey from first contact to care beginning.
We Contact You
Within 24 hours of receiving your enquiry, a member of our team will call to introduce themselves, answer initial questions, and agree a date for your assessment.
Your Free Home Assessment
Our care coordinator visits you at home. They take time to understand your needs, preferences, health, daily routine, and goals — involving family throughout.
Your Personalised Care Plan
Within a few days, we prepare a personalised care plan and recommended care package — including type of care, visit frequency, and specialist requirements.
You Review and Decide
The plan is shared with you and your family for review. Ask questions, request changes, or take time to decide. There is no pressure and no obligation.
Care Begins
When you are ready to proceed, we match you with the right carer, agree a start date, and care begins. We stay in regular contact throughout.
We Contact You
Within 24 hours of receiving your enquiry, a member of our team will call to introduce themselves, answer initial questions, and agree a date for your assessment.
Your Free Home Assessment
Our care coordinator visits you at home. They take time to understand your needs, preferences, health, daily routine, and goals — involving family throughout.
Your Personalised Care Plan
Within a few days, we prepare a personalised care plan and recommended care package — including type of care, visit frequency, and specialist requirements.
You Review and Decide
The plan is shared with you and your family for review. Ask questions, request changes, or take time to decide. There is no pressure and no obligation.
Care Begins
When you are ready to proceed, we match you with the right carer, agree a start date, and care begins. We stay in regular contact throughout.
Services We Can Assess You For
Our care assessment covers all Direct2U care services. Here is an overview of what we can help you explore.
What People Say About Our Assessments
“The assessment was nothing like I expected — it was a proper conversation, not a form. The coordinator spent over an hour with us and clearly genuinely understood what Mum needed. We felt heard.”
“I was anxious about having someone assess me — I value my independence. But the coordinator was respectful, non-patronising, and focused on what I wanted, not what she assumed I needed.”
“From the phone call to book the assessment to the coordinator arriving at the door, the whole experience was professional and kind. We had care in place within a week. I am very grateful.”
Free Care Assessment — Frequently Asked Questions
If you have a question not answered below, please call us on +44 (0) 7394 616696 — we are always happy to help.
Yes, completely. Our home care assessment is provided at no charge and with absolutely no obligation to proceed. It is simply an opportunity for us to understand your needs and for you to ask us any questions you may have.
A senior Direct2U care coordinator visits you at home. They are experienced, knowledgeable, and take as much time as needed to understand your situation, preferences, and care goals thoroughly — not a junior administrator with a form.
A typical care assessment takes between 45 minutes and 90 minutes, depending on the complexity of the care needs discussed. We take as long as is needed — there is no clock-watching and no rushing.
Yes, absolutely. We actively encourage family members, partners, or trusted friends to be present. Their perspective is valuable and helps us design a more complete and accurate care plan.
We prepare a personalised care plan and recommended care package summary. If you decide to proceed, we move to carer matching and agree a start date. If you need more time or decide not to proceed, there is no pressure whatsoever.
In urgent situations, care can sometimes begin within 24 to 48 hours of a completed assessment. For planned packages, we typically aim to start within five to seven working days — allowing time for carer matching and care plan finalisation.
Yes. Our coordinator will discuss all available funding routes during the assessment — including Local Authority funding, NHS Continuing Healthcare, direct payments, and private arrangements — so you understand your options clearly before making any decisions.
Ready to Book Your Free Assessment?
Take the first step today. A free, no-obligation conversation with our team is all it takes to find out whether Direct2U is the right fit for you or your loved one.